Return and Exchange Policy
At our company, your satisfaction is our top priority. If you are not completely pleased with your purchase, our simple return and exchange process is designed to assist you.
Return and Exchange Eligibility
Time Limit: Returns and exchanges are accepted within 30 days from the date you receive your order.
Product Condition: Items must be unused, unwashed, and in their original state with all tags intact. Returns may be declined if these conditions are not met.
Proof of Purchase: A receipt or valid proof of purchase is required for all returns and exchanges.
Steps to Request a Return or Exchange
Get in Touch: Start the process by contacting our support team at hello@example.com. Include your order number and the reason for the return or exchange.
Authorization: Our team will issue a return authorization along with detailed instructions on how to send your items back.
Shipping the Item: Use the prepaid return label provided to securely package and send the item(s) with all original packaging.
Refund Details
Processing: After we receive and inspect the returned item, we’ll inform you of the approval or denial of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Shipping Charges: Initial shipping fees are non-refundable. Return shipping costs will be deducted from your refund unless the return is due to a defect or error on our part.
Exchange Process
Availability: We will try to fulfill requests for different sizes or colors based on stock availability.
Handling Time: Once we receive your item, the exchange will be processed, and the new item shipped at no extra charge.
Alternatives: If the requested item is unavailable, you can opt for a refund or choose another product.
Items Not Eligible for Return
Final Sale Items: Products labeled as "Final Sale" cannot be returned or exchanged.
Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash.
Damaged or Faulty Items
If your order arrives damaged or defective, contact our support team within 7 days of delivery. We will arrange a replacement or refund at no extra cost.
Need Assistance?
For any questions or support regarding returns and exchanges, please reach out to us at hello@example.com. Our team is available to assist you anytime, 24/7/365.